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Customer Service Information
Our retail store name & location is:
Jedrex Tackle & Bait
822E. Higgins Rd.
Elk Grove Village ,IL 60007
OUR STORE HOURS :
bitween the season : April & October - M - F 6:00am - 6:30pm
Sat. 5:00am - 5:00pm
Sun. 5:00am - 1:00pm
summer season : May - Sept - M - F 6:00am - 6:30pm
SAT 4:30am - 5:30pm SUN 4:30am - 1:30pm
winter season : November - March M - F 7:00am - 5:00pm
SAT 6:00am - 3:00pm
SUN 6:00am - 12:00pm
HOLLIDAYS HOURS
New Year - Jan 01-St - CLOSED
Easter - Sat - 5:00am - 12:00pm - Sunday - CLOSED
Memorial Day / Independence Day (4-july) - 4:30am - 1:30pm
Labor Day - 4:30am - 1:30pm
Thanksgiving - 6:00am - 12:00pm
Christmas Dec 24th - 7:00am - 12:00pm - Dec 25th - CLOSED
New Years eave Dec31-th - 7:00am - 12:00pm/Jan 1-th New Year - CLOSED
Contact by e-mail :
contact@jedrex-carpfishing.com
Contact by phone :
847 437-5252 - Andrzej or Rafal (during the store hours)
Fax # 847 437-5253
773 294-6421 - Andrzej 24H Help (English/polish)
Payment Methods:
We accept Visa, Master Card and PayPal. Your credit card will not be charged until your order is shipped.
You can place your order using Check/Money Order payment option. Your order will not be shopped until we receive the payment,or the check be clear. Please mail Money Orders to:
Jedrex Tackle & Bait
822E.Higgins Rd.
Elk Grove Village,IL 60007
We do not accept credit cards, checks or money orders issued by not the USA financial institutions.
Shipping Info
All packages are shipped from Elk Grove Village , IL via UPS Ground. Orders are shipped within the USA and to Canada.
Sales Tax
We are located in Illinois and required by law to collect a 10% Illinois State sales tax on orders delivered within Illinois.
Return Policy
We accept unused merchandise for exchange or refund within 14 days since the date of shipment. We will refund the full purchase price minus shipping charges. We do Refund on our Store Credit Card. All items must be returned in unused condition - like new - in original packing or refund will be refused. APSOLUTELY NO RETURN, REFUND, OR EXANGE FISHING LINES, AND ANY BROKEN ITEM ! ! Before return, you have to get return number by e-mail - return@jedrex-carpfishing.com - The merchandise has to be send on your cost. Used or broken tackle are not acceptable for exchange or refund. Mail returns to:
att: RETURN
Jedrex Tackle & Bait
822E. Higgins Rd.
Elk Grove Village , IL 60007
We recommend to use trackable methods of shipment for all returns, e.g. US Postal Service delivery confirmation. We do not carry responsibility for the lost packages or damage merchandise during transportation.
Warranty
We provide Limited Life Time Warranty, brand like ( Jaxon, Mikado, Dragon,TandemBaits ). But mechanical and misuse damage is not accepted, only manufactured fault. We provide repair service, or spare parts, or replacement o defective tackle, or exchange for similar item.(some fee is reguire*) No return or refund if item BROKEN. All merchandise from Europa will be fixed or exchange within 14 days during 6-mth warranty period, from the date of received. The receipt of purchase and/or warranty card is require. After 6-mth we provide Limited** Live time Warranty for Fishing RODS spare parts only! We replace** broken parts within 7 up to max.180 days. (some fee is require*). The other Brand of a reels & rods, you will have to send directly to service in USA, provided on warranty card with reel or rod. SORRY BUT WE ARE NOT AUTHORIZED BY OUR SUPPLIERS FROM USA, TO MAKE REPLACEMENTS FOR DEFECTIVE GOODS.
You will get full term of the warranty if you pay full price of merchandise and if you bring all brocken parts.
We provide WARRANTY 6-mth from date of purchase for Reels & Rod only, like above ! !
We not provide any warranty for CHARES, TENTS, CLOTHES, ELLECTRONIC etc.
Before send defective rod or reel you have to get the warranty service # at return@jedrex-carpfishing.com
* You got full terms of the warranty if you paid full price of the merchandise & bring or send all broken parts !
Please, send the defective tackle to:
Attn: Repair
Jedrex Tackle & Bait
822E. Higgins Rd.
Elk Grove Village , IL 60007
To ensure proper and immediate service in the defective tackle shipment must be included:
- Description of the defects and circumstances of their happening;
- All broken parts;
- Address , telephone number and e-mail address;
- $15.00 payment by check or money order to cover back shipment of repaired tackle. We will provide information about the status of repairing process. We guarantee to repair or to replace the defective tackle in the shortest time.
The reels & rods from Europe will be fixed FREE within 14 days, but maximum 180 days, from the date of received , if damage was done with manufactured fault and no longer than 30 days after of purchase. The receipt of purchase and/or warranty card is require.
The other reels and rods can be fixed or replace in 30days if damage was done no longer than 14 days of purchase. After the 14 days you have to send or bring defective merchandise to the service provide by
factory of the merchandise.
The following situations are not under our warranty:
- If the tackle was not sold by Jedrex Tackle & Bait;
- If the tackle was damaged by improper use;
- If the tackle was damaged by bad maintenance;
After Warranty Service
We have grate services for rod or reel of Jaxon , Mikado , Dragon and Tandem Baits ,when the warranty period is expired. Please, contact us for free repair estimate.
Privacy Policy
We value your privacy. Jedrex Tackle & Bait does not rent, sell, or share personal information about you with other people or non-affiliated companies except to provide products or services you've requested.
Shopping Security
We use Homestead to accept online orders. Every time you enter your credit card information, Secure Sockets Layer (SSL) technology is used to prevent the information from being intercepted.
Errors
Photographic or typographic errors are subject to correction. If you fined any other errors tell as
contact@jedrex-carpfishing.com
Business Conduct Policy
We have built our reputation on quality, reliability and service
We deal ethically with our customers
We are honest in our claims and statements
We respect the interests of others
We reserve the right to terminate service of the customers with irrelevant demands and improper behavior.
Product Use Disclaimer
The fishing tackle we present in our store must be used exclusively for fishing.
Our rods are produced from high-density carbon - perfect conductor of the electric current. We strongly recommend not using it as poles for antennas, flags, etc. Fishing is prohibited with the distanced less than 300 feet from the electric lines. Fishing must be immediately stopped when thunderstorm is approaching.
Limitation of Liability
In all circumstances Jedrex Tackle & Bait maximum liability is limited to the purchase price of the product sold. Jedrex Tackle & Bait shall not, under any circumstances, be liable upon a claim or action in contract, tort, indemnity or contribution, or other claims related to the products it sells, which exceeds the liability limit. Jedrex Tackle & Bait shall not be liable for third party claims for damages against the customer, or for malfunction, delays, interruption of service, loss of business, loss or damage to exemplary damages, whether or not Jedrex Tackle & Bait is apprised of the possibility of such claims or damages.
Jedrex Tackle & Bait Store - Quality European fishing gear for USA fishermen. We sell fishing tackle equipment manufactured by Jaxon , Mikado , Dragon , Tandem Baits Poland. USA based dealer established 2006. We sell also LIVE BAIT and Fishing Tackle and Bait from USA market. Wholesale fishing tackle discounts are available. Buy quality fishing tackle at affordable prices: telescopic fishing rods, rod bags & cases, foldable fish landing nets , floats , hooks , PVA , Tents and carp fishing gear. Over 15,000 items on a stuck - Jaxon - Mikado - Dragon - Tandem Baits - Shimano - Okuma - Magic Bait - Salmo -Yum - Berkley - ABU - Pfluger etc.etc. Free ground shipping option is available.
**
Up to the spare parts will be available !! / do momentu mozliwosci otrzymania czesci - zamiennych ! !
* * up to 6-mth Warranty * over 6-mth Warranty
Item Price One Part Whole Rod Reel One Part Reel
up to $30.00 $5.00 $10.00 $10.00 $10.00 N / A $30.01 - $50.00 $7.50 $15.00 $15.00 $10.00 N / A $50.01 - $100.00 $12.50 $25.00 $25.00 $25.00 N / A $100.01 - $150.00 $15.00 $30.00 $30.00 $30.00 N / A $150.01 - $200.00 $20.00 $40.00 $40.00 $40.00 N / A $200.01 - $250.00 $25.00 $50.00 $50.00 $50.00 N / A $250.01 - $300.00 $35.00 $70.00 $70.00 $70.00 N / A above - $300.00 $50.00 $100.00 $100.00 $100.00 N / A
jedrex tackle & bait
